Player Wellbeing
Gaming on be99 should always be fun, not stressful. We give every player the tools, information, and support they need to stay in control — because your wellbeing matters more than any bet.
Minimum age to play on be99. No exceptions, ever.
Support available around the clock for any player concern.
Responsible gaming tools available free to every be99 player.
Cost to use any responsible gaming tool on the be99 platform.
Our Tools
Every be99 player has free access to these tools at any time. Log in to your account and visit the Responsible Gaming section, or contact support directly.
Set a daily, weekly, or monthly cap on how much you can deposit into your be99 account. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling period — giving you time to think it over before it kicks in.
Set a reminder that pops up after you have been playing on be99 for a set amount of time — 30 minutes, 1 hour, or whatever works for you. It is easy to lose track of time when you are in the zone. This tool keeps you aware without interrupting your flow.
Take a short break from be99 for 24 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily locked — you cannot log in, deposit, or place bets. Your balance is safe and your account resumes automatically when the period ends.
If you feel that gaming is becoming a problem, you can permanently exclude yourself from be99. Self-exclusion is irreversible. All marketing communications stop immediately. Your account is closed and your remaining balance is returned to your registered payment method.
Set a maximum amount you are comfortable losing in a given period. Once your loss limit is reached, be99 will prevent further bets until the limit period resets. This tool helps you stick to a budget and avoid chasing losses — one of the most common signs of problem gambling.
Our support team is available around the clock via live chat and email. If you are worried about your gaming habits — or someone else's — reach out to us at [email protected]. We will listen without judgment and help you find the right support.
Know the Signs
Responsible gaming starts with self-awareness. If any of these signs feel familiar, it may be time to use one of be99's tools or speak to someone you trust.
Placing bigger bets to try to win back money you have already lost. This is one of the clearest signs that gaming has moved from entertainment to a problem. be99's loss limits can help you stop this cycle before it starts.
Taking loans, borrowing from family, or using money set aside for bills and essentials to fund gaming sessions. Responsible gaming means only ever playing with money you can genuinely afford to lose.
Feeling the need to hide how much time or money you spend on be99 from family or friends. Secrecy around gaming is a common early warning sign that something has shifted from fun to compulsion.
Using be99 as a way to cope with stress, anxiety, depression, or personal problems rather than for entertainment. Gaming should never be a substitute for dealing with real-life challenges.
Missing work, skipping family commitments, or neglecting daily responsibilities because of time spent gaming. If be99 is getting in the way of your real life, it is time to take a break.
Trying to reduce how much you play but finding it impossible to stick to your own limits. If self-imposed limits are not working, use be99's built-in tools or contact our support team for help.
Self-Assessment
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use be99's responsible gaming tools or speak to our support team.
Have you ever spent more money on be99 than you originally planned in a single session?
Have you ever felt restless, irritable, or anxious when you were not able to play?
Have you ever lied to someone close to you about how much time or money you spend gaming?
Have you ever used money meant for rent, food, or bills to fund your gaming on be99?
Have you ever tried to win back money you lost by placing more bets immediately after?
Has gaming ever caused you to miss work, family time, or other important commitments?
Do you find yourself thinking about gaming even when you are doing other things?
If you answered yes to 3 or more questions — please contact our support team at [email protected] or use the self-exclusion tool in your be99 account settings. You are not alone and help is available right now.
be99's position is simple: gaming should be entertainment, not a source of financial stress or personal harm. This page explains our responsible gaming policy in full and tells you exactly how to access every tool and support option available to you.
be99 is committed to providing a safe, fair, and enjoyable gaming environment for every player. Responsible gaming is not just a legal requirement for us — it is a core part of how we operate. We believe that the long-term success of be99 depends on players who enjoy the platform sustainably, not players who are harmed by it.
We take a proactive approach to responsible gaming. That means we do not wait for a player to reach out before we act. Our systems monitor gaming patterns and flag accounts that show signs of problem gambling behaviour. When our team identifies a concern, we will reach out directly and offer support — even if you have not asked for it.
Every responsible gaming tool on be99 is completely free to use. There are no fees, no waiting periods for restrictions, and no penalties for taking a break. We make it as easy as possible to stay in control because we genuinely want you to enjoy be99 for years to come.
be99 operates under a strict responsible gaming policy. Any player found to be under 18 will have their account closed immediately and their balance returned. We do not make exceptions to this rule under any circumstances.
The minimum age to play on be99 is 18 years old. This is a hard limit with no exceptions. During registration, every player must confirm they are 18 or over. be99 also conducts identity verification checks to confirm the age and identity of players, particularly before processing withdrawals.
If be99 has reason to believe that a player may be under 18, we will suspend the account immediately pending verification. The account will remain suspended until the player provides satisfactory proof of age. If the player cannot prove they are 18 or over, the account will be permanently closed.
Parents and guardians who are concerned that a minor may have accessed be99 should contact us immediately at [email protected]. We will investigate and act within 24 hours. We also encourage parents to use device-level parental controls to prevent minors from accessing online gaming platforms.
All responsible gaming tools are available directly in your be99 account. Log in, go to Account Settings, and select the Responsible Gaming section. From there you can set or adjust any of the following tools at any time:
Choose a daily, weekly, or monthly deposit cap that matches your budget. Start conservative — you can always review it later. Reductions take effect immediately. Increases require a 24-hour waiting period.
Decide the maximum amount you are comfortable losing in a given period. Once reached, be99 will block further bets until the limit resets. This is the single most effective tool for preventing loss-chasing behaviour.
Set a time reminder so be99 alerts you after a set period of play. Choose 30 minutes, 1 hour, or a custom duration. The reminder appears on screen and gives you the option to continue or log out.
If you feel you need a short break, activate a cooling-off period of 24 hours, 7 days, or 30 days. Your account locks immediately. Your balance is safe and the account reopens automatically when the period ends.
If you believe gaming has become a serious problem, use the self-exclusion option. This permanently closes your be99 account. All marketing stops immediately. Your remaining balance is returned to your registered payment method within 5 business days.
If you have trouble accessing these tools or need help setting them up, contact our support team via live chat or email at [email protected]. We will walk you through the process step by step.
be99 recognises that some players may be more vulnerable to problem gambling than others. This includes players who are experiencing financial hardship, mental health challenges, or personal crises. We take extra care to identify and support these players.
Our platform monitors for behavioural patterns that may indicate a player is in difficulty. These include sudden increases in deposit frequency, extended session lengths, rapid loss-chasing sequences, and repeated failed withdrawal attempts. When these patterns are detected, our responsible gaming team will reach out proactively.
be99 will never use bonus offers or promotional incentives to encourage a player who has shown signs of problem gambling to continue playing. If a player has activated any responsible gaming tool, all promotional communications are paused automatically.
Every member of the be99 support team receives training in responsible gaming awareness. This training covers how to identify signs of problem gambling in player communications, how to respond with empathy and without judgment, and how to guide players to the right tools and external resources.
Our responsible gaming training is reviewed and updated regularly. Staff are trained to never pressure a player to continue gaming, never dismiss a player's concern about their own behaviour, and always escalate serious cases to our dedicated responsible gaming team.
be99 also conducts regular internal audits of responsible gaming processes to ensure our tools are working as intended and that our team is responding appropriately to player concerns. We take this responsibility seriously at every level of the organisation.
be99 is committed to advertising its platform responsibly. Our marketing materials are designed to appeal to adults who choose to game for entertainment — not to encourage excessive gambling or target vulnerable individuals.
be99's advertising standards include the following commitments:
If you believe any be99 marketing communication has been sent to you in error — for example, if you have self-excluded — please contact us immediately at [email protected] and we will investigate and correct the issue.
be99's responsible gaming tools are a strong first line of support, but we recognise that some players may need professional help beyond what we can provide. If you or someone you know is struggling with problem gambling, please reach out to a qualified support organisation.
Problem gambling is a recognised condition and there is no shame in seeking help. Trained counsellors can provide confidential support, practical advice, and long-term strategies for managing gambling behaviour. Speaking to a professional is a sign of strength, not weakness.
If you are in Bangladesh and need support, we encourage you to speak to a trusted family member, a doctor, or a mental health professional. be99's support team can also provide guidance on finding appropriate local resources — just email us at [email protected] with the subject line "Support Request" and we will respond within 24 hours.
be99 will never share your responsible gaming enquiry with any third party without your explicit consent. All support conversations are treated with complete confidentiality.
If you have any questions about responsible gaming at be99, want to activate a tool, or need to speak to someone about your gaming habits, our team is here for you 24 hours a day, 7 days a week.
You can also manage all responsible gaming tools directly in your account under Account Settings → Responsible Gaming. Changes to restrictions take effect immediately. If you need help navigating the settings, our live chat team will guide you through it in real time.
Remember — reaching out is always the right move. Our team will never judge you for asking for help. We are here to make sure be99 stays a positive part of your life, not a source of stress.
Play Smart, Play Safe
Register your free be99 account today and set your limits from day one. Eight exclusive games, local payments via bKash and Nagad, and a platform that genuinely puts your wellbeing first.
18+ only. Please play responsibly. Terms and Conditions apply.