be99 Privacy Policy – How We Protect Your Data

At be99, your personal data belongs to you. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over it. No jargon, no small print tricks.

Last Updated: 1 January 2025

Six Things be99 Does to Protect You

These are the core privacy commitments be99 makes to every player. The full details are in the policy below.

Minimal Data Collection

be99 only collects the data we actually need to run your account and process your payments. We don't collect data for the sake of it. If we don't need it, we don't ask for it — and we don't store it.

No Data Selling

be99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the be99 platform and its essential service providers only.

SSL Encryption

All data transmitted between your device and be99 is encrypted using industry-standard SSL/TLS protocols. Your payment details, login credentials, and personal information are protected in transit at all times.

Your Rights, Respected

You have the right to access, correct, or delete your personal data held by be99 at any time. Submit a request to our support team and we will respond within 30 days. No complicated processes, no runaround.

Clear Retention Limits

be99 does not keep your data indefinitely. We retain account data for as long as your account is active and for a defined period after closure as required by law. After that, your data is securely deleted.

Marketing You Control

be99 only sends marketing communications to players who have opted in. You can unsubscribe from any marketing email at any time. If you self-exclude, all marketing stops immediately — no exceptions.

What You Can Ask be99 to Do With Your Data

These rights apply to all be99 players. Contact [email protected] to exercise any of them. We will respond within 30 days.

Right to Access

Request a copy of all personal data be99 holds about you. We will provide it in a readable format within 30 days.

Right to Correct

If any data we hold about you is inaccurate or incomplete, you can ask us to correct it at any time.

Right to Delete

Request deletion of your personal data. Some data must be retained for legal reasons, but we will delete everything we legally can.

Right to Object

Object to how be99 processes your data, including for marketing purposes. We will stop immediately upon a valid objection.

Your privacy matters to us. This Privacy Policy explains how be99 collects, uses, stores, and protects your personal data when you use the be99 platform at be99.top. By registering or using be99, you confirm that you have read and understood this policy.

01 Who We Are

be99 is an online gaming platform operating at be99.top, serving players primarily in Bangladesh. When this Privacy Policy refers to "be99", "we", "us", or "our", it means the be99 platform and its operating team responsible for your data.

be99 acts as the data controller for all personal data collected through the platform. This means we determine the purposes and means of processing your personal data. If you have any questions about how we handle your data, you can contact us directly at [email protected].

This policy applies to all data collected through the be99 website, the be99 mobile app, customer support interactions, and any other touchpoint where you provide information to be99.

02 Data We Collect

be99 collects personal data in three ways: data you provide directly, data collected automatically when you use the platform, and data received from third-party service providers such as payment processors.

Category Examples How Collected
Identity Data Full name, date of birth, government ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash / Nagad / Rocket account reference, transaction history Payment processing
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bets placed, session duration, login times Automatically during platform use
Communications Data Support chat logs, email correspondence Customer support interactions

be99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

03 How We Use Your Data

be99 uses your personal data only for the purposes described in this policy. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which be99 processes your personal data are:

  • Account Management: To create, maintain, and secure your be99 account, including verifying your identity and age.
  • Payment Processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Game Delivery: To provide access to be99 games, record game results, and calculate winnings accurately.
  • Customer Support: To respond to your enquiries, resolve disputes, and improve our support quality.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the be99 platform.
  • Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Responsible Gaming: To monitor gaming patterns and identify players who may need responsible gaming support.
  • Marketing (opt-in only): To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive them.
  • Platform Improvement: To analyse usage patterns and improve the be99 platform, games, and user experience.

be99 never uses your data to make automated decisions that significantly affect you without human review. If our systems flag your account for any reason, a member of our compliance team will review the case personally before any action is taken.

04 Legal Basis for Processing

be99 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

  • Contract Performance: Processing necessary to provide the services you have signed up for, including account management, game access, and payment processing.
  • Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping obligations.
  • Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and optional data uses, where you have given clear, informed consent. You can withdraw consent at any time.

Where be99 relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental privacy rights. If you would like more information about this assessment for any specific processing activity, please contact us.

05 Data Sharing

be99 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:

  • Payment Processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. They operate under their own privacy policies and are independently regulated.
  • Identity Verification Providers: Third-party KYC providers receive identity documents you submit for verification. These providers are bound by strict data processing agreements.
  • IT and Security Providers: Companies that help us operate and secure the be99 platform may process technical data as part of their services. They act only on our instructions.
  • Regulatory and Law Enforcement Authorities: be99 will disclose data to competent authorities when required by law, court order, or to protect the rights and safety of our players and staff.

All third parties with whom be99 shares data are required to implement appropriate technical and organisational security measures. be99 does not permit third parties to use your data for their own marketing or commercial purposes.

06 Cookies and Tracking

be99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit be99.top.

The types of cookies be99 uses are:

  • Essential Cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
  • Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience.
  • Analytics Cookies: Help us understand how players use be99 so we can improve the platform. Data collected is aggregated and anonymised where possible.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the be99 platform. be99 does not use third-party advertising cookies or tracking pixels for external ad networks.

07 Data Security

be99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and be99 servers.
  • Encrypted storage of sensitive data including passwords and payment references.
  • Access controls that limit which be99 staff can access personal data, based on their role and need.
  • Regular security audits and vulnerability assessments of the be99 platform.
  • Incident response procedures to detect, report, and address any data security breach promptly.

In the event of a data breach that is likely to affect your rights or freedoms, be99 will notify you as soon as reasonably practicable. We will tell you what happened, what data was affected, and what steps we are taking to address it.

While be99 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you suspect unauthorised access to your be99 account.

08 Data Retention

be99 retains your personal data for as long as your account is active and for a defined period after account closure. We do not keep data longer than necessary. The general retention periods be99 applies are:

  • Account and Identity Data: Retained for the duration of your account and for 5 years after closure, as required for anti-money laundering compliance.
  • Transaction Records: Retained for 5 years from the date of each transaction in line with financial record-keeping requirements.
  • Support Communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute.
  • Technical and Usage Data: Retained for 12 months on a rolling basis, then aggregated or deleted.
  • Marketing Consent Records: Retained for as long as you remain opted in, plus 1 year after opt-out as evidence of your consent history.

When data reaches the end of its retention period, be99 securely deletes or anonymises it so it can no longer be linked to you as an individual.

09 Your Rights

As a be99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and will not charge a fee for reasonable requests.

  • Right of Access: Request a copy of the personal data be99 holds about you.
  • Right to Rectification: Ask us to correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where there is no legitimate reason for us to continue holding it.
  • Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
  • Right to Data Portability: Request your data in a structured, machine-readable format so you can transfer it to another service.
  • Right to Object: Object to processing based on legitimate interests, including profiling and direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

Please note that some rights are subject to limitations. For example, we cannot delete data that we are legally required to retain. Where we cannot fulfil a request in full, we will explain why and tell you what we can do instead.

10 Children's Privacy

The be99 platform is strictly for adults aged 18 and over. be99 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use the be99 platform.

If be99 discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on be99, please contact us at [email protected] and we will investigate and act promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. be99 supports these efforts and cooperates with any verified parental request to close an underage account.

11 Changes to This Policy

be99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify active players via email or in-platform notification before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically. The most current version will always be available at be99.top/privacy-policy.

Your continued use of the be99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, please stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how be99 handles your personal data, please get in touch with our team. We take privacy enquiries seriously and aim to respond within 30 days.

  • Email: [email protected]
  • Live Chat: Available 24/7 through the be99 platform
  • Subject Line: Use "Privacy Request" in your email subject for faster routing

For data deletion requests, access requests, or complaints about how be99 has handled your data, please email us with your registered account details and a clear description of your request. We will acknowledge receipt within 3 business days and provide a full response within 30 days.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe be99 has not handled your data in accordance with applicable law.

Your Data Is Safe — Now Enjoy the Games

Register your free be99 account today. Deposit with bKash, Nagad, or Rocket and start playing eight exclusive games with full confidence that your privacy is protected.

18+ only. Please play responsibly. Terms and Conditions apply.